Voice based and Non voice based call centre services provide 24/7 Outbound and Inbound services which enables our customers to cover any specific target group.

Voice Support

Amwise offers an array of call centre services which includes Inbound, Outbound and Non-voice support like Chat and E-mail support are basically segregated into Inbound and Outbound services, which further include:

Inbound

Inbound services offer benefits including a skilled team of customer support executives, 24/7 services, sophisticated voice and data communication systems, continuous call reception, fast and reliable internet connectivity, cost effectiveness, advanced reporting capabilities, and high quality technology resources. They are as follows:

• An Answering Service Customer Service
• Dealer Locate and referral
• Help Desk
• Inquiry Handling
• Interactive Voice Response
• Technical Support
• Toll Free Response

Outbound

Outbound calling services increases your business productivity by turning your customer database into an updated, influential marketing tool and ultimately makes a significant impact on your business, which includes:

• Appointment Scheduling
• Data Verification
• Surveys/Questionnaires
• Data verification & validation
• Data collection
• Appointment setting
• Follow up calls
• Market research
• Seminar and conference booking
• Welcome calls
• Event Building
• CRM-all aspects
• Customer's acquisition & retention campaign

Non-Voice Support

Non-voice support basically incorporates chat support as well as e-mail processing and management. Non-Voice Support services include:

• E-mail Processing
• Chat Support

Your personalized mailing needs with our extensive personalized handbook capabilities for any piece or specialty packaging requirements are also supported.

Industrial Segment

Our call centre services to different industries are mentioned below:

• Banking
• Manufacturing
• Market research
• Pharmaceuticals
• Customer Service
• Technical queries
• Emergency dispatch
• Airline/hotel reservations etc

Our professionals who have a command over their writing and speaking communication skills and can easily take care of our customers and maintain a balance between peak periods and off-peak periods by providing you 24/7 services. This allows you to concentrate on your core competence.